Refund policy

If a physical product arrives damaged or materially different from the order, customers should contact support within the stated review window so the issue can be assessed.

Approved refunds or replacements are subject to item condition, proof of issue, and the final policy configured when the payment gateway goes live.

Consultations, kundli readings, and other digital services are generally non-refundable once the session has been scheduled, delivered, or work has started.

In cases of technical failure, missed service delivery, or duplicate payment, the support team may offer rescheduling, credits, or a refund after review.

Once a refund is approved, the reversal timeline depends on the payment provider, bank, and settlement method used during checkout.

A final production policy will be published alongside the live Razorpay integration and order workflow.